Press the Power button ( ) to turn on the product. If the black or any of the colors are missing, faded, or streaked, continue to next stepįollow these steps to clean the cartridge contacts, and then try to align the cartridges again.įollow these steps to clean the cartridge contacts.ĭry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers (coffee filters work well)ĭistilled, filtered, or bottled water (tap water might contain contaminants that can damage the cartridges) If the black and all of the colors are present, and not faded or streaked, continue to the next step to align the cartridges again. Go to Setup Menu > Tools > Clean Printhead Run the automatic cartridge cleaning utilityįollow these steps to run the automatic cartridge cleaning utility from the HP software, and then try to align the cartridges again. If the issue persists, continue to the next solution. If these steps resolved the issue, you do not need to continue troubleshooting. The product scans the alignment page and completes the alignment process. Place the alignment page with the print-side down on the right front corner of the scanner glass.įigure: Position the alignment page on the scanner glass Follow these steps to align the cartridges.įigure: The product prints an alignment page Slide the paper width guide inward until it rests against the edge of the paper.Īfter you have loaded the appropriate paper type, try the alignment process again. Load paper in the input tray with the short edge forward and the print side down. Pull out the tray extender, and then flip open the paper catch. Once you determine that you are using the appropriate paper type, follow these steps to reload the paper in the product. Make sure that the paper is clean, unused, plain white, and letter or A4 size paper. Use the following steps to make sure that you are using an appropriate paper type. Step one: Make sure that the paper type is appropriate Make sure that the paper type is appropriate and then reload the paperįollow these steps to make sure that the paper type is appropriate, and then reload the paper. Chinese Welcome to HP Support Comunity!.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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